What's in the Spring Launch?
Here's a peek at what our product team has been working on:
New Navigation: The main navigation has been updated to help you find features and organizational settings easily.
ChatFactory UX Updates: AI-driven Topic Cards and AutoSuggest questions based on user input, making it easier for buyers to start conversations and enabling quicker access to suggested questions.
AI Actions: ChatFactory's configurable next-step actions respond to buyer intent, increasing conversions by connecting conversations to demos, sales calls, or support resources.
Spring Launch: The Highlights
The biggest feature enhancements included in this launch
ChatFactory Improvements
We've enhanced our buyer agent with new topic-organized suggested questions, configurable topic cards and messages, and improved analytics for tracking queries and engagement.
Platform UX Updates
We've enhanced core areas of the platform, including the Content Library, Image Library and Collections, to provide users with improved search and folder capabilities.
PFRI Enhancements
Analyze data with easy slicing by channel, source, and campaign IDs; custom tracking parameters; as well as additional account and opportunity object fields for Salesforce imports.
Winter Launch: See What You Missed!
As part of the previous launch, PathFactory customers got access to a bunch of new features, including:
Out-of-the-Box Templates: Easily build and launch campaigns with use-case specific templates.
Content Audit Report & Content Library Customizations: Improve asset management and get a clearer view of your most (and least) popular content.
ChatFactory AI Agent Enhancements: Unlock additional form strategies, governance settings, fully automated experience creation, and new widget functionality.
Got questions? Connect with your CSM!
